Description

BSP292 – Information Systems
Individual Coursework
Length: 3,000 word (+/-10%) (excluding references).
Submission (e-version): 14.00 26 May 2019.
Coursework case study: Tesco’s digital transformation.
In your essay you should answer three questions:
1. Explain the need for information systems (IS) and digital transformation at Tesco.
Describe and analyse Tesco’s digital transformation and strategy.
2. Critically evaluate the digital initiatives and the different information systems used to help
the customer engagement and improve the quality of service.
3. Critically evaluate the digital transformation process and strategy at Tesco. Provide
recommendations regarding the strategic role of IS and aspects of digital transformation:
customers, supply-chain, employees, competitive advantage.
You should provide examples and references to the literature throughout to support your
views, and with references to theory as appropriate.
Assessment criteria:
Criteria
Requirement Weighting
Question1 IS strategy explained
Digital transformation strategy explained
Critical discussion on the need for IS and
digital transformation at Tesco
Evaluation of the digital transformation strategy
at Tesco
Use of relevant literature, theories and
evidence to support arguments.
Appropriate examples provided
25%
Question2 Critical discussion and evaluation of the digital initiatives at Tesco
Use of tools and systems at Tesco explained
Use of relevant literature, theories and Evidence to support arguments
Appropriate examples provided
25%
Question3 Analyse and critically evaluate the digital
transformation process and strategy at Tesco
Provide recommendations regarding the
strategic role of IS and aspects of digital
transformation: customers, supply-chain,
employees, competitive advantage
Use of relevant literature, theories and
evidence to support arguments
Appropriate examples provided 40%
Presentation Structure and flow
Clear writing style No typos/spelling mistakes 5%
References Conform to HARVARD style using
www.citethemright.com 5%

SOLUTION

An essay on the evaluation Tesco’s Information Systems and digital transformation

Introduction

The 21^st century has seen a tremendous shift in the business world where businesses are now seeking to be service oriented as opposed to industry oriented. Such shift in the current business environment is caused by a number of factors that have characterized the 21^st century marketplaces, namely, globalization, governments, changing customer needs and most importantly technology (Bärsch et al, 2019). These factors are increasingly defining the success or the failure of businesses across the world. Technology, for example, has opened up new opportunities for businesses including linking retailers, manufacturers, suppliers and the end consumers.  As such, to ensure success, companies are focusing on digital strategies for digital transformation as part of their strategic planning (Hänninen et al., 2019). Tesco, as a multinational retailer is no exception. To have sustained growth today and in the future, it must have digital strategies for digital transformation. Tesco is a United Kingdom multinational retail multinational company that deals in grocery and general merchandises. Tesco was established in 1919 by Jack Cohen in Welwyn Garden city, Hertfordshire, United Kingdom. The company has grown to become the world third largest retailer in the world with operations in more than 10 countries including Hungary, Ireland and Thailand among others (Tesco, 2020). In addition to groceries and general merchandising, Tesco has expanded its business to include financial services, internet services, software, electronics, clothes and retailing of books. This essay explains the need for information systems and digital transformation in the company (Aiello et al, 2020). It also investigates the digital initiatives and the varying digital information systems that Tesco employs to ensure customer engagement and improved service quality. Finally, this essay critically evaluates Tesco’s digital transformation processes and strategy and gives recommendations based on the strategic role of information systems and key aspects of digital transformation.

Information systems (IS) in Tesco

One of the technology transformation that can help businesses is information systems (IS). Information systems refers to a set of interrelated components whose role is to gather data, process it, store it and distribute across the organisation to be used in supporting decision making processes (Pearlson et al, 2019). Information systems entails three activities which enable for efficient production of information, namely, input, processing and output. On one hand, input involves capturing or collecting raw data either from the external environment or internal environment of the organisation. Such data include business problems, opportunities, instructions or any other type of raw data important to the organisation (Laudon and Laudon, 2017)………Click the purchase icon ABOVE to purchase full solution at $20