This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment.

The learning objectives associated with this unit are to:

1. define and distinguish between services and operations management principles and practices
2. outline and apply operations management concepts in delivering value to customers
3. apply and analyse discretionary and non-discretionary service management concepts
4. synthesise services and operations management concepts.

Within semester assessment: 100%

MGF5690-Services and operations management

Synopsis

Outcomes

Assessment