(Solution) MGMT19105 Quality Management

Category:

Description

Assessment tasks
Assessment Title
Individual Assessment 1(a) & 1(b)- Online Quiz

Task Description

This assessment 1(a) and 1(b) contain two online quizzes that are designed to engage students with the course contents at the start of the course and prepare them for the larger written assessments. Each quiz has 20 multiple choice questions with a time limit of 60 minutes .

Quiz 1(a): The questions relate to:

  • Week 1, chapter 1: The Total Quality Approach to Quality Management.
  • Week 2, chapter 2: Quality and Global Competitiveness.
  • Week 2, chapter 3: Quality Management, Ethics and Corporate Social Responsibility.
  • Week 3, chapter 4: Quality Culture.

There are about 5 questions from each chapter.

Quiz 1(b): The quiz relates to the following textbook chapters:

  • Week 3, chapter 7: Customer Satisfaction, Retention, and Loyalty.
  • Week 4, chapter 8: Employee Empowerment.
  • Week 4, chapter 10: Team Building and Teamwork.
  • Week 5, chapter 15: Overview of Total Quality Tools.

There are 5 questions from each chapter.


Number of Quizzes

Frequency of Quizzes

Assessment Due Date

Return Date to Students

Weighting
20%

Assessment Criteria

Each quiz question is worth 1/2 marks when scaled to the overall 10% for each quiz or 20% for both quizzes. Questions will not involve formula or calculations. Please note that the quiz cannot be previewed.

Assessment quiz questions and answers will not be released to students. This is done purposely to minimise academic misconduct by students. Academic misconduct is taken seriously by the university and is to be avoided wherever possible.


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Explain the importance of quality management to organisations in a global context.
  • Discuss the principles and philosophy of quality management and total quality management.
  • Critically assess quality attributes of goods, services and processes.

Graduate Attributes
  • Communication
  • Information Literacy
  • Ethical practice

2 Written Assessment

Assessment Title
Individual Assessment 2- Quality Management Tools and Techniques

Task Description

The assessment is designed for students to apply fundamental quality management tools and techniques. The assessment involves writing a 1000 word short business report that describes ‘why’, ‘what’ and ‘how’ the business will implement the use of any 2 of the Quality Management TOOLS or techniques described in the unit textbook chapters discussed during week 5, 6, 7 and 8. The tools or techniques you select must address a quality challenge within the business. In the report you will describe ‘why’ you are suggesting the selected quality management tool or technique. Then you need to describe ‘what’ the two quality management tools and techniques are, and how they work and address the business challenge.

Assessment task details and guidance will be provided on the unit Moodle site. Submit your report with a cover sheet showing the unit name and number, assessment number, your name and student number. Feel free to discuss your assessment ideas in the unit discussion forum before you complete and submit the assessment. Kindly be advised that the assessment must be submitted within the specified time stated.


Assessment Due Date

Week 8 Thursday (10 Sep. 2020) 11:45 pm AEST

Please submit the assessment on-time to avoid late penalty.


Return Date to Students

Week 10 Friday (25 Sep. 2020)


Weighting
30%

Assessment Criteria

Your report will be assessed according to the following criteria.

Your report must demonstrate:

  • Thorough understanding of relevant quality management concepts, principles, theories, tools and models in regards to the assessment tasks. 60%
  • Appropriate and well structured, concise and clear expression of quality management arguments. 10%
  • Clear flow of thought throughout the paper with a clear and succinct purpose described in the introduction and a clear and succinct conclusion. 10%
  • Critical review skills and integration of relevant academic and profession literature. A minimum of four (4) academic journals must be used. 10%
  • Appropriate in text referencing and reference list. Adherence to CQUniversity APA Reference Style. 5%
  • Clarity of expression, grammar and spelling. Appropriate presentation format within (±10%) of the word limit: 1000 words. 5%

 Late submissions will be penalised at the rate of five per cent of the total marks available for the assessment each calendar day (full or part) it is overdue as per the CQUniverity Policy: Assessment of Coursework, section 3.2.4.


Referencing Style

Submission
Online

Submission Instructions
Submit in Moodle

Learning Outcomes Assessed
  • Apply quality management tools and techniques.
  • Critically assess quality attributes of goods, services and processes.

Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Information Technology Competence

3 Written Assessment

Assessment Title
Individual Assessment 3 – Total Quality Management Proposal

Task Description

You are required to write a 2500 word short report to the owner and the board of the business that describes ‘why’, ‘what’ and ‘how’ the business will implement Total Quality Management (TQM).

  1. Describe ‘why’ TQM or parts of it should be implemented in the business. The owner will want to know what the business rationale is and what business benefits the initiative is targeting. In other words, Why should they pay attention to your TQM proposal? What are the visible changes in the business once TQM is implemented?
  2. Describe ‘what’ you want to implement within the business as part of the TQM initiative. In other words, What quality management concepts, principles and tools do you want to implement within the business to achieve the business benefits? This must be supported by appropriate references.
  3. Describe ‘how’ you intend to implement the TQM initiative within the business. Outline a short plan that lists the steps in implementing TQM within the business. This is a simple list of sequential steps written in plain Australian English describing what will be done, why it will be done, and who will do it. It should be clear to the reader what is involved in each of the steps. This must be supported by appropriate references.

Feel free to discuss your assessment ideas in the unit discussion forum before you complete and submit the assessment. Kindly be advised that the assessment must be submitted within the specified time stated.


Assessment Due Date

Week 12 Tuesday (6 Oct. 2020) 11:45 pm AEST